Privacy Policy
Last updated: March 25, 2025
1. Introduction
Bitware Agency ("Bitware," "we," "our," or "us") is an AI and automation consulting company headquartered in Salt Lake City, Utah. We are committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit agency.bitware.ai or submit an intake form to work with us.
2. Information We Collect
We may collect the following types of information:
- ✓Contact information such as your name, email address, phone number, and company name when you submit a contact or intake form.
- ✓Business information including your industry, team size, current software stack, operational challenges, and project goals — provided voluntarily through our intake forms.
- ✓Usage data such as pages visited, time on site, browser type, and referring URLs collected automatically through analytics tools.
- ✓Communications including any messages, emails, or notes you send to us directly.
3. How We Use Your Information
We use the information we collect to:
- ✓Respond to your inquiries and intake form submissions.
- ✓Evaluate whether a project engagement is a good fit for both parties.
- ✓Communicate with you about our services, proposals, and project updates.
- ✓Improve our website, services, and client experience.
- ✓Comply with applicable legal obligations.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- ✓Service providers: We may share data with trusted vendors (e.g., email platforms, analytics tools) who assist in operating our business, subject to confidentiality agreements.
- ✓Legal requirements: We may disclose information if required by law or in response to valid legal process.
- ✓Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Intake form submissions and client communications are retained for the duration of any active engagement and for a reasonable period thereafter for business records purposes.
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- ✓Access the personal information we hold about you.
- ✓Request correction of inaccurate or incomplete data.
- ✓Request deletion of your personal information.
- ✓Opt out of marketing communications at any time.
To exercise any of these rights, contact us at (801) 930-0111 or by mail at our headquarters in Salt Lake City, Utah.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.